B834
Located in Decatur, IL
Pay: $19.00/hr
Job Full Description
Customer Service Representative | 8:30AM – 5:00PM | Mon-Fri | $19.00/hr
A locally owned, well-known insurance agency in Decatur, IL is looking for a friendly, detail-oriented Customer Service Representative. The person in this role, you will be the first point of contact for clients, assisting with policy inquiries, processing changes, and ensuring a positive customer experience.
Responsibilities for Customer Service Representative
- Answer incoming calls and respond to client inquiries promptly and professionally
- Assist clients with policy changes, billing questions, and coverage details
- Introduce clients to all available insurance policy options with clear explanations
- Promote and sell a variety of insurance products
- Process documentation accurately and maintain client records
- Support agents with administrative tasks and follow-up communications
- Ensure that all medical and other necessary forms are filled out and filed
- Arrange a payment method with the insured
- Follow up on claims filed by clients
- Calculate premiums
- Provide exceptional customer service and build lasting client relationships
Qualifications for Customer Service Representative
- Previous customer service experience (insurance industry experience a plus)
- Strong communication and problem-solving skills
- Proficiency in Microsoft Office and ability to learn agency management systems
- Ability to work independently and as part of a team
About Express Employment Professionals
- Serving over 400 client companies in Macon and Dewitt counties since 2005
- Express was voted Best of Staffing in the Herald & Review Readers’ Choice Awards
- Applicants never pay a fee
- Benefits available include: holiday pay, medical insurance, dental insurance, 401K
- One application for multiple positions
Phone: (217) 872-7400
Our goal is to help as many people as possible find good jobs by helping as many clients as possible
Decatur, IL
2238
655 West Pershing Road
Decatur, IL 62526
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